Shipping policy

From Our Home to Yours: Our Shipping Promise

Thank you for shopping with Haay Skincare]! We are so excited to send our lovingly crafted skincare on its way to you. As a small team based right here in Ahmedabad, Gujarat, we pack and ship every order with the greatest care.

Here’s what you can expect when you place an order with us:

1. Order Processing Time

We are a small team, not a big warehouse! Please allow us 5-7 business days to carefully prepare, pack, and process your order. We promise it's worth the wait!

2. Shipping Within India

We are delighted to ship our products all across India.

  • Shipping Fee: We charge area based shipping fee of for all orders.

  • Free Shipping: To show our appreciation, we offer FREE shipping on all orders over 999.

3. Estimated Delivery Times

Once your order is shipped from our facility in Ahmedabad, the estimated delivery time is as follows:

  • Within Gujarat: Approximately 2-5 business days.

  • Metro Cities (Mumbai, Delhi, Bengaluru, etc.): Approximately 5-7 business days.

  • Rest of India: Approximately 8-12 business days.

Please Note: These are estimated times provided by our courier partners. While we work with reliable services, potential delays due to holidays, weather, or unforeseen logistical issues are outside of our control.

5. Packaging

Your skincare products are precious, and we treat them that way. We take great care to pack your items securely to ensure they arrive in perfect condition, ready for you to enjoy.

6. Incorrect Address

Please take a moment to double-check your shipping address at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment at the customer's expense.

Questions About Your Order?

If you have any questions at all, please don't hesitate to reach out to us at haayskincare@gmail.com. We are a small business that values every single customer and we're always here to help.

Thank you for your support and for trusting Haay Skincare.